Assistant Retail Store Manager - AT&T (San Luis Obispo, CA)

ROLES & RESPONSIBILITIES Customer Experience and Sales Execute store's implementation of The AT&T Retail Promise Assist Store Manager to: o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets o Create a work environment where motivated people can excel o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience Facilitate weekly personnel training/educational sessions as directed by Store Manager Monitor Customer Experience Dashboard Resolve or escalate appropriately any billing or service issues o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions Consistently demonstrate excellent leadership and coaching skills Employee Management and Development Assist, inspire and engage employees by motivating team to succeed Lead by example Develop employees for growth and promotion Improve employee engagement through leadership skills Improve store employee engagement through leadership skills Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings Assist in ensuring all time cards are reviewed and accurate Communicate temporary assignments and overtime for floating personnel Product Launches Partner with Store Manager to successfully launch new products, services or processes Actively inspect post-launch and drive improved results with best practices Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times Facilitate the monthly scheduling process Merchandising Adhere to the iPOG and the merchandising standards Compliance Drive operational compliance of back office processes, procedures and policies Inspect existing and new retail programs, tools and training Other Report fraudulent activity to Asset Protection On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics Continuously display high integrity Develop strategic perspective and champion change Inspire others to high performance through collaboration and teamwork Utilize professional expertise to solve problems and analyze issues Capture initiative and strive for resultsDesired Qualifications - Three or more years sales/customer service experience in the telecommunications or related industry - Previous management experience - Well developed planning, analytical and problem-solving skills - Strong organizational skills and attention to detail - Strong communication, leadership, and presentation skills - Ability to operate a personal computer, wireless equipment, copier and fax - Familiarity with wireless terminology and AT&T Mobility systems preferred Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.Category: Retail Source:

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